What is the State Revenue Office?

The State Revenue Office (SRO) is the Victorian Government's major tax collection agency.

The SRO is a independent service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance and the Commissioner of State Revenue.

The SRO administers Victoria's taxation legislation and collects a range of taxes, duties and levies. In 2006-07 the SRO collected almost $8.6 billion in revenue for the Victoria Government.

The SRO also adminsters the First Home Owner Grant and the First Home Bonus. Since October 2004 the SRO has also administered the Unclaimed Moneys function. The SRO also administers several subsidies and exemptions.

Where is the SRO?

The SRO has offices in Melbourne and Ballarat. Each facility has approximately 200 staff. The Melbourne office deals with policy and technical issues, as well as administering document based duties. The Ballarat office is the main processing and call centre for the taxes and duties administered by the SRO.

The SRO Customer Service Centre is open to the public and is situated at Level 2, 121 Exhibition Street, Melbourne.

SRO Office Hours

• Monday to Friday - 8.30am to 4.30pm
• Customer Service Centre: 8:30am to 4:30pm, Monday, Tuesday, Thursday, Friday and 8:30am to 1:00pm on Wednesdays.
• Telephones: 8.30am to 5pm

SRO Mission Statement

The purpose of the SRO is to provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.

SRO Vision Statement

To be recognised as one of Victoria’s best performing organisations

This Vision means the following:

• We will make it easier and less costly for taxpayers to pay the right amount of tax at the right time
• We will attract and retain high calibre, professional staff
• We will measure ourselves against the best and learn from other successful organisations
• We will continue to be technologically advanced
• We will be highly efficient
• We will always strive to improve
• We will be proud to work for the SRO

To support this mission and vision we have five strategic pillars:

• Efficiency and effectiveness of revenue collection – we will ensure that we continue to improve our processes so that Victorians get the best possible service and value for money in the administration of taxes;
  
  
• Maximise Compliance – we will ensure that we collect as much of the revenue legitimately due to the Government as possible, while respecting the rights of customers;
  
  
• Tax technical excellence – we will ensure that staff are trained to provide accurate and timely advice to Government, customers and other stakeholders;
  
  
• Relationships – we will ensure that we continue to build professional internal and external relationships with all parties; High Standards – we will uphold and improve on all of our standards including legal, contractual, corporate services, ICT, ISO 9001 and ITIL certification;
  
  
• High Standards – we will uphold and improve on all of our standards including legal, contractual, corporate services, ICT, ISO 9001 and ITIL certification.

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