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Our Customer Charter has been revised to provide increased emphasis on our role in making it easier for our customers to understand and comply with their obligations in ways and at times that suit them.

This will mean continuing to provide excellent customer support for the new channels and technology that the SRO is using and expanding to serve our customers.

The SRO Customer Charter, which is reviewed regularly, outlines how we expect our staff to interact with customers, our service commitments and our expectations of the way our customers will interact with us.