Meet our people
We employ hundreds of people who specialise and excel in a range of disciplines and fields. Job opportunities exist across our Melbourne and Ballarat offices, in roles such as:
- Investigators – conducting desk and field-based compliance investigations.
- Customer service officers – providing quality telephone and email-based customer service.
- Policy officers and specialists – developing policy initiatives based on government proposals.
- Solicitors – providing legal instruction for counsel in complex litigation and prosecutions.
- Information technology – developing information technology solutions in a world-class environment.
- Team leader and managers – successfully leading staff and business processes.
- Finance, human resources and administration – providing proficient services to support our quality certified and fast-paced business.
What might your role involve?
Review and technical officers interpret and apply legislation in a complex legal and commercial environment, while also providing expert advice, to taxpayers and their representatives, on applying state taxation legislation .
Investigators conduct individual or team investigations using audit and investigation skills to maximise compliance with Victorian revenue law. Investigators also liaise with customers, produce accurate reports on findings, and contribute to strategic compliance programs.
Candidates with great people skills should consider becoming a customer service officer. Customer service officers support revenue line administration, apply policies and procedures to routine decision-making, and use corporate databases.
Solicitors provide quality technical tax-related advice, draft contracts, prepare cases for, and appear in, hearings and trials at courts or tribunals, and provide expert legal advice on a broad range of policy and legal issues relating to the Acts we administer.
Policy officers and specialists contribute to developing taxation policy, proposals and amendments, provide high-level advice to internal and external stakeholders, prepare ministerial briefs and other submissions, and assist with mentoring junior staff.
Revenue and review specialists provide accurate technical advice for private rulings, interpret and apply legislation to provide advice to taxpayers, and participate in internal consultation related to legislation, tax policy, draft legislation, and litigation.
Team leaders and managers work with senior executives of public and private sector organisations, set priorities for their teams, and manage performance, including mentoring and counselling.
IT professionals manage all aspects of information technology.
Innovative and progressive - "I like the SRO's balance of ensuring accountability while reducing unnecessary paperwork. I have the freedom to produce quality work without the hassle of conducting a minute-by-minute breakdown of my day for billing purposes. This allows me the flexibility I need to focus on key result areas. The SRO is not your typical government department... it's modern, innovative and progressive."
Commitment to staff development is excellent - "The SRO really emphasises the importance of their induction and staff development programs to ensure we are qualified to give accurate tax advice. Since my first day, I have received many training opportunities such as corporate induction, legal and leadership programs. I'm privileged to work for an organisation that supports me. It's been a great place to launch my career and I've already achieved my first promotion."
Diversity and support - "I had to take about 15 months off work to come to terms with my worsening visibility. It hasn't been easy, but the SRO has been very supportive. I returned to work with flexible work hours, workplace modifications, counselling and financial assistance. As thanks, I nominated them for a Vision Australia Making a Difference Award, which we won."
Committed to leading-edge technologies - "The SRO really understands the critical role of information technology and is committed to continuous improvement. It invests heavily in IT, e-business functionality and is committed to introducing leading-edge technologies. It's great to work in such an IT-focused organisation."
Working in a great team - "In my role I get to solve problems and suggest ideas to help my team work more productively for our customers. I'm encouraged to self-manage my workload while striving to meet key performance indicators in a busy and challenging environment. Our aim is to make it easier for our customers to do business with us so our focus is to be an efficient, effective and competent source of accurate information for Victorians."
Career development without missing out on family life - "Since undertaking a management role at the SRO in 2005, I've worked in several branches and been seconded to another Victorian Government department to further develop my leadership skills and experience. When I had my first child in 2010, I had access to 12 months' maternity leave, then returned to work in a senior role, in a part-time capacity. The flexibility offered by the SRO made my decision to transition back to work an easy one because it enabled me to pursue my career development yet also continue to share important milestones with my child."