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General

Intermediary authorisation

Change of circumstance

Can I use my PTX Express password to login with my AUSkey?

No.  AUSkey has its own unique password managed from the AUSkey website.

Will my username and password continue to be an option?

Yes. AUSkey is simply an alternative login to the username and password. Both logins continue to be available for PTX Express.

Why do I need to get a username and password if I intend to use AUSkey?

For security purposes, the username and password must be entered during the linking process. This provides us with the assurance that the AUSkey holder is authorised to act for this customer. The user can then delete the username and password via 'Manage User Access' in PTX Express after the AUSkey is linked.

What correspondence is issued in relation to AUSkey?

Emails are issued to all users with an ‘Access Administrator’ role in PTX Express to advise them when:

  • an AUSkey link is created,
  • a new AUSkey user is created, and
  • an intermediary has requested authorisation.

If the recipient of any emails is no longer a representative of that organisation, they can be deleted by any user with ‘Access Administrator’ role in PTX Express via ‘Manage User Access’.

Can one AUSkey be used to transact for multiple customers?

Yes, via an authorised intermediary.

What is an intermediary?

An intermediary is an organisation (e.g. accountant or tax agent) that has been authorised to conduct Victorian payroll transactions on behalf of another organisation.

How many customers can an intermediary be authorised for?

As long as the payroll tax customer has provided authorisation for the intermediary, there is no limit on the number of clients an intermediary can transact on behalf of.

Does the payroll tax customer need to have their own AUSkey?

No. Intermediaries can be authorised with just the customer’s username and password.

Does an intermediary need to link their AUSkey?

No. Linking an AUSkey is not required for intermediary authorisation.

What is the authorisation process for an intermediary?

  1. Intermediary must have an AUSkey.
  2. Intermediary initiates authorisation process via PTX Express.
  3. Email sent to all ‘Access Administrators’ notifying them of request.
  4. ‘Access Administrator’ approves intermediary’s request via a link in the email – with entry of their username and password or their AUSkey login

How does an intermediary initiate the authorisation process?

This depends on the number of customers already approved for this intermediary – none, one or multiple authorisations.

‘No’ authorisations

Log in to PTX Express with AUSkey and select ‘Intermediary Access Only’.

Step 1 – Customer details
  • Enter customer number, customer ABN and contact number.
Step 2 – Request authorisation
  • Review ‘Employer Name’ and ‘ABN’.
  • Select ‘Request Authorisation’.
Step 3 – Confirmation
  • This confirms you have successfully linked your AUSkey.

‘One’ authorisation

When the intermediary logs in, they open up to their authorised customer’s PTX Express.

  • Select ‘Request Intermediary Access’ from the menu.
  • Transferred to the `Intermediary Authorisation Process’.

‘Multiple’ customers authorised

When the intermediary logs in, they open up to the ‘Select Employer’ page in PTX Express, which lists their authorised customers.

  • Select any customer – open up to their PTX Express page.
  • Select ‘Request Intermediary Access’ from the menu.
  • Transferred to the `Intermediary Authorisation Process’.

Can an intermediary authorisation be revoked?

Yes. Any user with ‘Access Administrator’ role can revoke the intermediary authorisation. Alternatively, an email can be sent to us at sroonline@sro.vic.gov.au requesting that the intermediary authorisation be revoked.

Can an individual intermediary user be deleted?

No. However, they can be suspended by any user with ‘Access Administrator’ role or the entire intermediary authorisation can be revoked.

Can access levels be adjusted for individual intermediary users?

Yes. The individual intermediary users are created individually in PTX Express. Any user with ‘Access Administrator’ is able to modify the individual user’s access levels via ‘Manage User Access’ in PTX Express.

How do I update the email address for my AUSkey?

AUSkey emails are not managed by us and can only be updated on the AUSkey website.

How do I update the phone number for my AUSkey?

The contact phone number for your AUSkey login is maintained via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the AUSkey username and the phone field  becomes editable. Enter the new phone number and press ’Save’.

How do I change my AUSkey password?

AUSkey passwords are not managed by us and can only be changed on the AUSkey website.

How do I reset my AUSkey password?

AUSkey passwords are not managed by us and for security reasons cannot be reset. You will need to register for a new AUSkey.

How do I delete AUSkey users from PTX Express?

AUSkey users cannot be deleted from PTX Express. If they are no longer a valid user for your organisation, they can be suspended via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the username and then ‘Suspend User’.

An alternative option is revoking the AUSkey link, which deletes all AUSkey users from PTX Express. Refer to ‘How do I revoke an AUSkey?’

How do I reinstate AUSkey users in PTX Express?

They can be reinstated via ‘Manage User Access’ in PTX Express. Select ‘Modify’ beside the username and then ‘Reinstate User’.

How do I revoke an AUSkey link?

Send an email to sroonline@sro.vic.gov.au quoting the customer number and requesting that the AUSkey link be revoked. Once a link is revoked, AUSkey holders in the organisation will not be able to use their AUSkey to log in to PTX Express and will need to use their username and password instead.

How do I add a new AUSkey user?

Once an AUSkey link has been established, any further AUSkey holders that log in to PTX Express for that organisation will be automatically created as a user.