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Our role

We are the Victorian Government's revenue management agency, a semi-autonomous service agency acting under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance, and the Commissioner of State Revenue.

Our role is to administer Victoria's taxation legislation and collect a range of taxes, duties and levies. In 2016-17, we collected in excess of $17.2 billion in revenue for the Victorian Government.

We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.

Our location

We have offices in Melbourne and Ballarat, with 341 staff in Melbourne and 221 staff in Ballarat as at 31 December 2017.

The Melbourne office deals with policy and technical issues, as well as administering document-based duties, while the Ballarat office is the main processing and call centre for the taxes and duties we administer.

Our vision

To be recognised as one of Victoria's best performing organisations.

Our mission 

Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits to all Victorians.

Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with six key goals:

  1. Deliver revenue management services fairly, efficiently, and for the benefit of all Victorians,
  2. Improve efficiency and effectiveness,
  3. Maximise compliance,
  4. Make it easier for customers to do business with us,
  5. Sustain a united organisation of capable, adaptable, healthy and engaged people,
  6. Position us for future success

These strategies are supported by a robust business planning process and the SRO Customer Charter which spells out the way in which we interact with our stakeholders.