Making a complaint
If you have a concern about our service we recommend that you first raise your concerns with the State Revenue Office staff member who issued the assessment or made the decision. You can do this by phoning the number on the assessment or decision, or sending us a letter.
If you are not satisfied with their response, ask to talk to their manager.
If you still have concerns, please write to:
Commissioner of State Revenue
State Revenue Office of Victoria
GPO Box 1641
Melbourne VIC 3001
The State Revenue Office is committed to ensuring all complaints are followed up and addressed in a timely manner. The State Revenue Office aims to resolve complaints within 28 days. If your complaint is more complex and will take longer than this, you will be provided with an expected timeframe and updated regularly on the progress of the review.
Seeking an external review
If you have a complaint, or are dissatisfied with the outcome of a complaint, you can seek assistance from the Victorian Ombudsman.
The Ombudsman advises that before making a complaint, you first try to resolve your concerns with us.