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It is important to note that you should have received payment of the duty before committing to pay a transaction in Duties Online. Once you click 'commit to pay', the duty is deemed to have been assessed by the SRO, and you must make payment of the duty in accordance with your agreed payment cycle.

A message will appear in Duties Online if a payment schedule is overdue. Additionally, a reminder email will also be sent to the Duties Online contact person when a payment schedule becomes overdue. When paying, please ensure the payment reference you supply matches the unique payment reference provided in Duties Online. This will allow us to allocate your payment to the correct transaction.

Please note, your organisation's account may be temporarily suspended if payment is not received following these reminders.