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You can reset your Duties Online password using our simple three-step instructions.

To make things easier for you, keep this page open and complete the reset process in a new window on your screen.


Go to Duties Online login page

On the Duties Online login page, select to reset your password.

Enter your username and corresponding email address. Select “OK”.


Create a temporary password

A pop-up box will prompt you to create your own temporary “activation password” (minimum of seven characters).

Make sure you record this temporary password because you will need it later to complete this process.


Reset your new password

Retrieve the email we’ve sent you. Select the link within this email, and enter the temporary activation password that you created in Step 2.

Once you’ve successfully logged in, you must create a new permanent password (minimum seven characters, using a mix of upper and lower case, alphabetical and numerical).

Next steps

Congratulations. You’ve now successfully reset your Duties Online password.

Keep your new password in a safe place. If you forget it again, just repeat this three-step process to reset your account with a new password.