Purpose and goals
To provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.
Our Strategic Plan outlines 5 key goals:
- To deliver fair and efficient revenue management services.
- To encourage and develop excellence in our people.
- To provide an excellent customer experience.
- To modernise our technology.
- To maximise customer compliance.
Guiding principles
- Agility – we are responsive to the needs of government and customers.
- Connectedness – we feel a strong sense of belonging.
- Consistency – we treat all of our people and customers as consistently as possible.
You can also refer to our Customer Service Charter to understand what you can expect from us.
Values
Our values are demonstrated every day through the actions of our staff. The values align with Victoria’s Public Sector Values:
- responsiveness
- integrity
- impartiality
- accountability
- respect
- leadership
- human rights.
