We want to resolve disputes with you as early as possible and at minimal cost through early communication and informal negotiations.
If you disagree with a tax assessment, reassessment or certain decisions, you may be able to dispute it by lodging a formal objection and/or appeal.
While your objection is being reviewed, you can contact the officer handling your case to request informal dispute resolution. We will offer you the chance to provide more information or meet with us to discuss issues to clarify, narrow or resolve the dispute. How we deal with the dispute will depend on the particular facts of the matter. We must apply the law in a consistent manner to those in similar circumstances.
We are unlikely to continue with the informal dispute resolution process when:
- there are significant areas of disagreement
- further discussions will not lead to a different outcome
- it will most likely result in unnecessary delays and/or increased costs for both parties.
While you are trying to resolve issues informally, statutory timeframes will continue. It is important to exercise your statutory rights within the legislative timeframes. Read more about the formal objection and litigation process.
