You can reset your Duties Online password in three simple steps.
To make things easier, keep this page open and complete the reset process in a new window.
Go to Duties Online login page
On the Duties Online login page, select 'reset your password' next to the 'password' field.
Enter your username and corresponding email address. Select 'OK'.
Create a temporary password
A pop-up box will prompt you to create a temporary 'activation password', which has to be a minimum of seven characters.
Make sure you record this temporary password as you will need it later to complete this process.
Reset your new password
Retrieve the email we’ve sent you. Select the link within the email and enter the temporary activation password that you created in Step 2.
Once you’ve successfully logged in, you must create a new permanent password, which has to be a minimum seven characters, using a mix of upper and lower case, letters and numerals.
Congratulations. You’ve now successfully reset your Duties Online password.
Keep your new password in a safe place. If you forget it again, just repeat this three-step process to reset your account with a new password.