Our AI transparency statement explains our approach to using artificial intelligence (AI) at the SRO.
We apply the OECD definition of AI, in line with the Policy for the responsible use of AI in government. We also refer to any application of machine learning, deep learning and generative AI as 'AI'. We do not consider rules-based analytics, which are often if-then statements, to be AI. This form of analytics does not generate outputs from the inputs they receive.
While AI and automation are sometimes combined to deliver outcomes, they are distinct capabilities. Automated processes can be implemented without the use of AI, and vice versa.
We are committed to the safe, ethical and responsible use of AI. We acknowledge transparency is key to earning public trust.
This statement is reviewed every year, or sooner if there are major changes in how we use or manage AI at the SRO.
What we use AI for
We use AI to help us administer Victoria’s taxation legislation and collect a range of taxes, duties and levies more efficiently and effectively.
AI enables us to improve how we deliver services and assist our customers to comply with their obligations. The use of AI is complementary to our work, and decisions affecting customers will always be made by a human.
Our approach to the use of AI complies with a range of government frameworks and regulations including:
- the Australian Government Digital Transformation Agency’s (DTA) Policy for the responsible use of AI in government
- the joint approach from Australian, state and territory governments National Framework for the assurance of Artificial Intelligence in Government
- the Victorian Government’s Guideline for the safe and responsible use of generative AI in the Victorian public sector (VPS)
- the Office of the Victorian Information Commissioner’s (OVIC) guidance for the Use of enterprise generative AI tools in the Victorian public sector (VPS).
How we use AI safely and responsibly
We use AI systems in a safe and responsible way to support the delivery of services where it is helpful for our customers and staff.
We identify and actively manage any risks associated with using AI, including upholding our privacy obligations when handling personal and sensitive information.
Customers may directly interact with AI at the SRO in limited circumstances such as when using our chatbot, which can answer general questions and provide information on how to access our services.
Other examples of how we use, or intend to use, AI at the SRO include:
- providing efficiencies for staff when processing routine administrative tasks, e.g. meeting transcripts
- performing data analysis, creating reports and providing insights to improve our services, e.g. trend analysis
- identifying patterns or anomalies in data to detect non-compliance, e.g. late payments.
Based on the DTA’s Classification system for AI use in government, we use, or intend to use, AI in the:
- usage patterns of
- workplace productivity
- analytics for insights.
- domains of
- service delivery
- compliance and fraud detection
- corporate and enabling.
We have human oversight of every AI system that we are using. This means that while AI technologies may be used by our staff to assist in various tasks, all decisions or actions are always made by a human.
AI governance
We have a strict governance process to monitor and oversee the use of AI at the SRO. This includes:
- a robust assessment of the suitability of any AI system before it is approved for use, which considers the impact of its use on the public and its compliance with assurance and governance requirements
- conducting Privacy Impact Assessments on all AI systems before the are approved for use
- deploying AI products in accordance with Australian and Victorian guidelines
- monitoring AI outputs to ensure they align with expected outcomes
- conducting scheduled audits to ensure AI usage adheres to legislation and internal policies
- making AI training available to all staff and actively driving improvement in staff AI literacy
- establishing an internal register of AI products in use.
Data privacy and security
We handle sensitive information in accordance with our Privacy Strategy and Policy and Victorian privacy laws – specifically, the Privacy and Data Protection Act 2014 and the Health Records Act 2001.
We have a range of AI-specific safeguards in place to ensure sensitive information is protected, and we are complying with relevant government regulations.
Continuous improvement
As part of our ongoing commitment to the safe and responsible use of AI, we regularly review and update our AI policies and practices. This includes staying informed about new developments in AI technology, ethics, and regulatory requirements. We strive to improve the transparency, fairness, and effectiveness of our AI systems through continuous learning and adaptation.
Contact us
We welcome your feedback on our use of AI systems.
If you have questions about how we use AI, please contact us addressing any enquiries to Dan Chetcuti, Manager, Strategic Projects and Planning.
If you have a privacy related question, contact our Privacy Officer, Paula Thorne.
