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These frequently asked questions provide more information about the public lodgement process.

  1. How do I lodge documents with the State Revenue Office?
  2. How do I know which documents to lodge?
  3. What is the reference ID?
  4. Can I use the reference ID for more than one lodgement?
  5. Can I lodge more than one transfer in a lodgement?
  6. How do I know which documents to upload?
  7. What happens after uploading my documents?
  8. After my lodgement is submitted, what happens to my registration?
  9. Do I have to register each time to submit a lodgement?
  10. What if I don’t want to proceed with a lodgement?
  11. What happens if I forget my reference ID?
  12. What’s the next step after submitting the lodgement?
  13. How do I pay duty?
  14. When can I register the transfer of land with Land Use Victoria (Registrar of Titles)?
  15. What type of transactions can I lodge?
  16. Can I lodge a family trust deed?
  17. How can I submit additional supporting documents?
  18. Can I post additional supporting documents?

1. How do I lodge documents with the State Revenue Office?

Regular professional lodgers involved in the property conveyancing industry should apply to become a Duties Online registered user.

Members of the public who are not using a DOL registered user (usually a solicitor or conveyancer) and who want to lodge electronically as an individual can do so after a simple registration process. You can electronically lodge scanned documents for a land transfer, declaration of trust, or refund application via our website after you register with us.

We require a valid email address to approve your registration. Once approved, you can enter your transaction details and upload all your documents. Please have your documents scanned and easily accessible on your device, ready for upload.

Once you have submitted your lodgement with us, we will send you a confirmation email with a reference ID for your records. You must register for each new lodgement.

2. How do I know which documents to lodge?

Each transaction requires specific supporting documents included in your lodgement.

Before lodging your documents with us, you should confirm that you have the correct documents on hand by referring to our list of evidentiary requirements which will guide you through this process.

3. What is a reference ID?

A reference ID is issued to a customer for each individual lodgement. You should keep the reference ID for your records because you will need it to return to a saved lodgement, which you have not yet submitted.

4. Can I use the reference ID for more than one lodgement?

No, the reference ID is valid for one lodgement only. You must register and receive a new reference ID for each new lodgement.

5. Can I lodge more than one transfer in a lodgement?

No. However, if you are lodging multiple transfers related to the same lodgement only enter one lot of data for the first transfer. The remaining transfers should be provided electronically within the initial lodgement.

6. How do I know which documents to upload?

Each lodgement category has its own set of specific supporting documents that must be uploaded when you submit your lodgement. Once you start your lodgement, a list of the supporting documents relevant to your circumstances will be provided for your reference.

If you have additional documents to submit, you can select the 'Other' document type. Failing to submit all supporting documents may delay completion of your lodgement.

7. What happens after uploading my documents?

After you have uploaded the documents, you can submit your lodgement to us. You will receive an acknowledgement from us that your lodgement has been submitted successfully.

Before submitting your lodgement, you must:

  • Check the accuracy of data you have provided and the documents you have uploaded.
  • Ensure you hold funds for payment of duty.

8. After my lodgement is submitted, what happens to my registration?

Your registration expires after you submit your lodgement. You will be sent an email from us confirming successful submission of your lodgement.

9. Do I have to register each time to submit a lodgement?

Yes. Your registration expires after each successful lodgement is submitted.

10. What if I don’t want to proceed with a lodgement?

You can abandon your lodgement at any point by selecting 'Abandoned and start over'. If you want to start a new lodgement, you need to start the registration process again.

11. What happens if you forget your reference ID?

You can select the 'Forgot your reference ID' link and you will be sent the details to the email address you provided during the registration process.

12. What’s the next step after submitting the lodgement?

We will assess your transaction for duty and send you a notice of assessment using the email address you provided during the registration process. You are then responsible for paying the duty in your assessment.

13. How do you pay duty?

You can pay duty by EFT or BPAY using the reference number on your assessment notice. This is the quickest and most efficient way to pay and takes just a few minutes to process.

If you want to pay by cheque, you must post the cheque and its remittance slip to us. We must receive your cheque within seven days of the transaction being finalised.

Once you have paid your duty, it will take up to 48 hours to allocate electronically or seven days if you have paid by cheque. Please notify us by email with a copy of the receipt in order to generate the Certificate of Duty Statement.

14. When can I register the transfer of land with Land Use Victoria (Registrar of Titles)?

You can register your transfer of land with Land Use Victoria five business days after you have paid the duty.

15. What type of transactions can I lodge?

You can electronically lodge all types of duty transactions, including refund applications.

16. Can I lodge a family trust deed?

Yes, you can lodge any type of trust deed for assessment.

17. How can I submit additional supporting documents?

You must contact us on 13 21 61 and provide your reference ID specific to the relevant lodgement. We can then advise you how to supply your additional documents electronically.

18. Can I post additional supporting documents?

No, we only accept electronic versions of supporting documents.