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Creating a payment schedule

Payment

Reviewing your payment schedule

Can I use AutoPay Instalments?

AutoPay Instalments is available to land tax and vacant residential land tax customers who receive a 2019 assessment.

If you have received an assessment for a previous land tax year, you are eligible if:

  • Your liability is $100 or more.
  • You are a vacant residential land tax customer.
  • You are a land tax customer who has AutoPay Instalment information displayed on your assessment notice, as pictured below.

Trust accounts that can only make payments via electronic funds transfer (EFT) or cheque are unable to use this service.

Is there an alternative to using AutoPay Instalments?

Yes, we offer a number of payment options that are outlined on your assessment notice as well as on this website.

Does it cost more to pay by AutoPay Instalments?

No, your land tax liability remains the same whether you pay in full or by AutoPay Instalments. 

 

How do I set up a payment schedule?

You can set up a payment schedule by logging in to AutoPay Instalments. More information about setting up a payment schedule is available at sro.vic.gov.au/autopay.

What is the minimum liability for a payment schedule?

Your liability must be at least $100 to be eligible to pay via AutoPay Instalments.

Is there a deadline for setting up my payment schedule?

Yes, although there are differences depending on whether you are paying land tax or vacant residential land tax:

  • Vacant residential land tax – you must set up your payment schedule by the deadline listed on your assessment notice. If you don’t, you cannot pay via AutoPay Instalments and must pay in full by the due date.
  • Land tax – you should set up your payment schedule by the deadline listed on your assessment notice. If you miss this deadline, you have up to 17 weeks from the issue date on your assessment notice to set up your payment schedule. However, the longer you wait, the less time you will have to make payments. For example, AutoPay Instalments allows land tax payments to be spread over 38 weeks but if you don’t set up a schedule until the 10th week after your assessment issue date, you only have 28 weeks over which you can spread payments.

Can I choose the start date of my payment schedule?

AutoPay Instalments automatically schedules the first payment to occur the day after you activate your payment schedule.

I live overseas, can I still pay via AutoPay Instalments?

Yes, as long as you have an Australian bank account for direct debit, or a Visa or Mastercard debit or credit card.

AutoPay Instalments is available between 2am and 10pm Australian Eastern Standard Time.

Do I have to set up a new schedule each year?

Your assessment number changes each year, so you must log in to AutoPay Instalments each year and arrange a new payment schedule using this new number and your customer number.

How is my privacy protected?

AutoPay Instalments does not store your banking or card details. When you create a payment schedule our bank, Westpac, facilitates each of your scheduled payments. The contact details you provide, such as your name, address and phone number, are stored securely by us. The State Revenue Office complies with the Privacy and Data Protection Act 2014 and does not disclose any information, including personal information, collected by it unless it is authorised by law, or has the person's consent. More information is available in our Information Privacy Policy. 

What payment methods are available?

Payments can be made via:

  • Direct debit from your bank account.
  • Visa debit or credit card.
  • Mastercard.

A merchant fee of 0.54 per cent applies to all credit card transactions.

Can I use BPAY to make my scheduled payments?

While you cannot use BPAY with AutoPay, you can use BPAY to pay your land tax by the 'Pay in Full’ due date on your assessment. To pay by BPAY, you need the Biller Code and Reference Number on your assessment notice.

How frequently can I schedule payments in AutoPay Instalments?

Payments can be scheduled:

  • Fortnightly
  • Monthly
  • In four equal payments

How long can my payment plan be?

For land tax, payments can be spread over 38 weeks from the issue date listed on your assessment notice.

For vacant residential land tax, payments can be spread over 17 weeks from the issue date listed on your assessment notice.

Can I pay my land tax by four instalments like I did last year?

Yes, AutoPay Instalments enables you to pay land tax in four equal payments over 38 weeks.

What is the minimum payment amount?

The minimum payment amount is $20.

What if I make a payment outside the payment schedule?

The payment schedule will continue as planned until the amount owing on your assessment reaches zero, at which time AutoPay Instalments will adjust your payment schedule to ensure no further payments are taken.

If the due date listed on your assessment notice is more than 14 days away, you can cancel your schedule and set up a new one which will factor in your current balance. A new payment schedule cannot be set up if the due date listed on your assessment notice is less than 14 days away or has passed.

What if a payment falls on a public holiday/weekend?

If a payment is scheduled on a weekend or public holiday, it will occur on the first business day after the scheduled date.

How can I identify AutoPay payments on my bank or credit card statement?

AutoPay payments have the reference ‘SRO PAO’ alongside them.

Can the due dates of a payment schedule be extended or changed?

No, once the payment schedule has been set up, you cannot change payment dates. However, if there are more than 14 days until the due date listed on your assessment notice, you can cancel the existing schedule and create a new one.

The payment schedule cannot be extended beyond 17 weeks for vacant residential land tax or 38 weeks for land tax.

What happens to my payment schedule if I request an amendment to my assessment?

Your payment schedule will continue until there is an update applied by the State Revenue Office. This ensures payments are received on time and you avoid interest on overdue amounts.

Will I get a reminder when a payment is about to be made?

When you set up your payment schedule you can choose to receive reminders, which will be emailed to you three days before the scheduled payment.

How do I view my current payment schedule?

Log in to AutoPay Instalments to view your payment schedule.

Can I cancel my payment schedule?

Yes, you can cancel a payment schedule. When you log in to AutoPay Instalments, your payment schedule is displayed and you have the opportunity to cancel it.

If you want to set up a new payment schedule, there must be more than 14 days until the due date listed on your assessment notice.  

What if I cancel my payment schedule after the due date listed on my assessment notice?

If the due date listed on your assessment notice has passed and a payment schedule is cancelled, your assessment must to be paid immediately.

I have sold the property, can I cancel AutoPay Instalments?

Yes, but the State Revenue Office does not adjust assessments for property bought, sold or settled during an assessment year, so you must still pay your assessment.

What if I don’t have enough money in my account when the payment is processed?

If you do not have enough funds available when the payment is processed, the payment schedule will be cancelled and you will be notified by email.

  • If this occurs with fewer than 14 days until the due date listed on your assessment notice, you will not be able to create a new schedule. Payment of the balance will be required by the due date.
  • If the due date listed on your assessment notice has passed, the remaining balance must be paid immediately.

Can I change my payment preferences?

You can update your direct debit, credit or debit card details for an existing payment schedule. However, you cannot change your payment method, for example, moving from direct debit to credit card.

If you update your payment details, you must do it at least one business day before your next scheduled payment.

If you want to change your chosen payment method, for example from direct debit to a credit card, and there is more than 14 days left until the due date listed on your assessment notice, you can cancel your schedule and set up a new one with your chosen payment method.

How long does it take for my updated payment/contact details to take effect?

It can take up to one business day for your changes to take effect.