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Taxi and hire car services, including ride share, must submit a quarterly return for the commercial passenger vehicle service levy via our online portal. The online portal can also be used to amend a return. 

  1. Where to amend

    Log in to the online portal, locate the ‘returns history’ section and select the return you want to amend.

    When the ‘edit’ button appears, select ‘edit’.

    Log in to online portal

  2. Declaration

    Read the declaration and select the checkboxes to proceed.

  3. Enter revised number of trips

    To amend the total number of trips, delete the number in the ‘total trips’ field and replace it with the revised number.

    If you are an affiliated service provider or would like to add supporting information, you can attach a CSV file by selecting ‘choose file’.

    Select ‘lodge’ to submit your amended return.

  4. Pay levy or claim a refund

    If you have underpaid

    If you increased the number of trips provided in the quarter, and therefore underpaid, you will be taken through the payment process to pay the outstanding balance via credit card or direct debit.

    A card payment fee of 0.54 per cent applies to all credit card transactions.

    If you have overpaid

    If you reduced the number of trips provided in the quarter, and therefore overpaid, you will be taken to a confirmation page where you will receive a reference number and have the opportunity to claim a refund.

    When you select ‘apply for refund’ you will need to complete another declaration and explain why you are applying for a refund.

    Enter the details of the bank account you want the refund paid into and select ‘submit’.

    If you do not have time to apply for a refund after you amend your return, you can apply at a later date. To do this, log in to the online portal, locate the ‘returns history’ section and select the return you amended.

    When you select the return, a ‘refund’ button appears. Select ‘refund’ and follow the procedure above.

    Log in to online portal

Last modified: 27 November 2019
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