We encourage you to contact us when there is a misunderstanding or disagreement because this can often be resolved with a conversation.
Our contact details are available here and in our correspondence to you.
If your issue cannot be resolved by talking to us, various avenues of review are available. It is important to consider which option best suits your needs.
Complaints and disputes
If you are dissatisfied with a tax assessment or a decision, including in relation to the First Home Owner Grant (FHOG) or a Back to Work (BTW) claim, you can dispute it. We offer informal dispute resolution as well as formal processes involving lodging an objection and/or appeal.
If you are dissatisfied with our service, it is more appropriate to make a complaint.
If you are unhappy with the outcome of your complaint, you can refer your matter to the Victorian Ombudsman. If you have privacy concerns, you can contact the Office of the Victorian Information Commissioner.