Careers@SRO - frequently asked questions
- What is e-Recruitment?
- How do I apply for a vacancy?
- Where can I see vacancies for the whole of the Victorian public service(VPS)?
- When do applications close?
- How will I know my application has been received?
- Can I withdraw or change my application after I submit it?
- If I have received a voluntary departure package (VDP) from the VPS within the past three years, will my application be accepted?
- Who can work for the State Revenue Office?
- How will I hear about my application?
- Can I request feedback if I am unsuccessful?
- Do I need to address key selection criteria in my application?
- Are you an equal opportunity employer?
- In the position description, what does 'grade' refer to?
- Are my personal details safe? How long will you keep my details on file?
- Can I save my application and return to it later?
- What if I’m currently living overseas or interstate?
- Will I need to get a police check?
- Do I need to provide references with my application?
- How long will the interview take?
- Will assessments be used as part of the selection process?
e-Recruitment is our online employment system enabling registered users to apply for State Revenue Office jobs. You must register to access the system.
If you are a first-time applicant, you need to register at e-Recruitment to apply directly for a State Revenue Office vacancy. If you are already registered, you do not need to register again. We use e-Recruitment to accept online applications for job vacancies.
All current vacancies, across most of the Victorian public service (VPS), are listed at careers.vic.gov.au.
All our job advertisements specify a closing date and time, which will vary. Always check these details on the job advertisement.
When you submit your application via e-Recruitment, you should immediately receive notification of the receipt of your application via return email. If you do not receive email confirmation, email email@example.com.
You can withdraw your application by logging into e-Recruitment. The only way you can make changes to your application before the closing date is to log into the system, withdraw your initial application and then resubmit a new application.
If I have received a voluntary departure package from the VPS within the past three years, will my application be accepted?
No. We are unable to accept applications from former Victorian public servants who have accepted a voluntary departure package from the Victorian Government within three calendar years of their resignation or retirement date.
To be eligible to work for us you must:
- Evidence of commencement of identity in Australia:
- A full Australian birth certificate, citizenship certificate and/or current passport or your foreign passport and a permanent visa or certificate of evidence of resident status.
- Non-Australian citizens with a valid Australian work visa must provide a current foreign passport and a valid work visa. You must specify the visa type and expiry date on your application.
- Current photo ID:
- Australian or foreign passport, current driver licence, tertiary student ID/working with children check card/key pass.
- Evidence of operating in the community:
- Medicare card, change of name certificate, credit/account/Centrelink card.
- Evidence of current residential address:
- Rates or utility notice, financial statement, tax assessment notice, insurance papers.
- For higher security level roles, e.g. policy roles:
- Original tertiary qualification/s named in your application document and current resume so we can do a five-year background check.
- Name of a person who we can contact for a character reference.
- Evidence of commencement of identity in Australia:
- Agree to undergo a police record check(s).
- Agree to serve a probation period.
Once the advertised role is closed for applications, candidates shortlisted for interview will be contacted by phone to arrange a suitable time for interview. All unsuccessful candidates, both before and after interview, will be notified by email.
Yes. If you would like feedback, please email firstname.lastname@example.org. Once the selection process is finalised a member of the selection panel will contact you by phone or email to provide feedback.
You need to read the job ad carefully to find out how to apply. For most roles we don’t require applicants to address all the key selection criteria in the position description. On the application form, we only ask candidates to respond to 3-4 key selection criteria. Sometimes we ask candidates to respond to behavioural questions based on 3-4 of the key selection criteria. In responding to the key selection criteria or questions, you should provide practical examples of you knowledge, skills and abilities to illustrate how you meet the specified criteria.
Yes. Workplace diversity means recognising, respecting and valuing the rich and diverse attributes people bring to us. Our equal opportunity policy promotes an environment in which all staff can work free from intrusive or offensive practices and where every person’s rights are respected. We are bound by the Equal Opportunity Act and have designed our recruitment processes to ensure the rights of every applicant are respected in principle and practice.
In the Victorian public service, jobs are organised according to classifications that reflect the value of the work performed. They range from Grade 1 (entry level) to Grade 7 (senior technical specialist). Different salary ranges apply to each classification based on work value as outlined in the current Victorian Public Service (VPS) Workplace Agreement 2016. Depending on the appointment, new staff members normally start at the base of the range within their classification.
We are committed to responsibly handling personal information and protecting the privacy rights of individuals. Our privacy statement is made under the Privacy and Data Protection Act 2014 and explains our policy for handling personal information provided to us as part of a recruitment process. Once personal information comes into our possession, we take reasonable steps to protect that information from misuse and loss from unauthorised access, modification and disclosure.
Yes. The e-Recruitment system allows you to save the progress of your application and return to it later. Remember you must submit your application in full by the closing date and time specified within the job advertisement.
All interstate and overseas applicants who satisfy our evidence of identity requirements and have current Australian work visas are encouraged to apply for positions with us. All appointments are subject to satisfactory police record checks and a probation period. Please note we do not enter into sponsorship arrangements with prospective employees.
For most of our roles, offers of employment are made subject to the applicant agreeing to a post-employment police record check, which is normally processed during a staff member’s first three months here.
For some of our roles with financial delegations, payroll or financial responsibilities, or requiring higher security access, the shortlisted post-interview and reference-checked candidate(s) must satisfy national/international police record and identification (ID) checks before we make a formal employment offer. In this case, we send the successful candidate links from our police check providers to complete the required consent forms and provide the required ID.
No. It is your choice to include the names and contact details of referees in your application. However, we will ask for names and contact details of two work referees at a later stage if you progress through the recruitment process. We do not contact your referees without first obtaining your consent. All applicants in serious contention for the role are reference-checked before the selection panel makes a final decision for the role. Generally, we do two reference checks on each applicant and expect candidates to provide their current and immediate past managers as referees.
Our interviews run for 45 to 60 minutes and will be held at either our Melbourne or Ballarat office, depending on the job role location. If you are overseas or interstate, a skype or telephone interview can be arranged.
We may request candidates to complete assessments as part of the shortlisting process or before, during or after an interview.
Assessments may include online ability or aptitude assessments, behavioural style questionnaires or psychometric assessments, telephone screening, case studies, presentations, work simulations or sample tests.
If an online assessment is used you will be emailed with instructions on how to complete the assessment. Where a work simulation, case study or presentation is used you will be sent instructions by email and given sufficient time to prepare the required information.
Please email your question to email@example.com and we will reply as soon as possible.