AutoPay Instalments - frequently asked questions
Creating a payment schedule
- Can I use AutoPay Instalments?
- Do I have to use AutoPay Instalments?
- How do I set up a payment schedule?
- What is the minimum liability for a payment schedule?
- Is there a deadline for setting up a payment schedule?
- Can I choose the start date of my payments?
- I live overseas, can I still pay via AutoPay Instalments?
- Do I have to set up a new schedule each year?
- How is my privacy protected?
- What payment methods are available?
- Can I use BPAY to make my scheduled payments?
- How frequently can I schedule payments in AutoPay Instalments?
- How long can my payment plan be?
- Can I pay my land tax by four instalments like I did last year?
- What is the minimum payment amount?
- What if I make a payment outside the payment schedule?
- What if a payment falls on a public holiday/weekend?
Reviewing your payment schedule
- Can the due dates of a payment schedule be extended or changed?
- What happens to my payment schedule if I request an amendment to my assessment?
- Will I get a reminder when a payment is about to be made?
- How do I view my current payment schedule?
- Can I cancel my payment schedule?
- What if I cancel my payment schedule after the due date listed on my assessment notice?
- I have sold the property, can I cancel AutoPay Instalments?
- What if I don’t have enough money in my account when the payment is processed?
- Can I change my payment preferences?
- How long does it take for my updated payment/contact details to take effect?
AutoPay Instalments is available to land tax and vacant residential land tax customers who receive a 2019 assessment.
If you have received an assessment for a previous land tax year, you are eligible if:
- Your liability is $100 or more,
- You are a vacant residential land tax customer, or
- You are a land tax customer who has AutoPay Instalment information displayed on your assessment notice, as pictured below.
Trust accounts that can only make payments via electronic funds transfer (EFT) or cheque are unable to use this service.
No. AutoPay Instalments is one payment option. It has been introduced for all our land tax customers so they can self manage their land tax payments. It allows customers to set up payment instalment options on line, without having to correspond with us. Other payment options are credit card, BPAY, and at a Westpac branch.
You can set up a payment schedule by logging in to AutoPay Instalments. More information about setting up a payment schedule is available at sro.vic.gov.au/autopay.
Your liability must be at least $100 to be eligible to pay via AutoPay Instalments.
Yes, although there are differences depending on whether you are paying land tax or vacant residential land tax:
- Vacant residential land tax – you must set up your payment schedule by the deadline listed on your assessment notice. If you don’t, you cannot pay via AutoPay Instalments and must pay in full by the due date.
- Land tax – you should set up your payment schedule by the deadline listed on your assessment notice. If you miss this deadline, you have up to 17 weeks to set it up. However, the longer you wait, the less time you will have to make payments. For example, AutoPay Instalments allows land tax payments to be spread over 38 weeks but if you don’t set up a schedule until the 10th week after your assessment issue date, you only have 28 weeks over which you can spread payments.
AutoPay Instalments automatically schedules the first payment to occur the day after you activate your payment schedule.
Yes, as long as you have an Australian bank account for direct debit, or a Visa or Mastercard debit or credit card.
AutoPay Instalments is available between 2am and 10pm Australian Eastern Standard Time.
Your assessment number changes each year, so you must log in to AutoPay Instalments each year and arrange a new payment schedule using this new number and your customer number.
Payments can be made via:
- Direct debit from your bank account.
- Visa debit or credit card.
A merchant fee of 0.54 per cent applies to all credit card transactions.
No, if you want to use BPAY you can pay in one lump sum or in increments, but the total amount must be paid by the due date on your assessment notice.
Payments can be scheduled:
- Monthly, or
- In four equal payments
For land tax, payments can be spread over 38 weeks from the issue date listed on your assessment notice.
For vacant residential land tax, payments can be spread over 17 weeks from the issue date listed on your assessment notice.
Yes, AutoPay Instalments enables you to pay land tax in four equal payments over 38 weeks.
The minimum payment amount is $20.
The payment schedule will continue as planned until the amount owing on your assessment reaches zero, at which time AutoPay Instalments will adjust your payment schedule to ensure no further payments are taken.
If the due date listed on your assessment notice is more than 14 days away, you can cancel your schedule and set up a new one which will factor in your current balance. A new payment schedule cannot be set up if the due date listed on your assessment notice is less than 14 days away or has passed.
If a payment is scheduled on a weekend or public holiday, it will occur on the first business day after the scheduled date.
No, once the payment schedule has been set up, you cannot change payment dates. However, if there are more than 14 days until the due date listed on your assessment notice, you can cancel the existing schedule and create a new one.
The payment schedule cannot be extended beyond 17 weeks for vacant residential land tax or 38 weeks for land tax.
Your payment schedule will continue until there is an update applied by the State Revenue Office. This ensures payments are received on time and you avoid interest on overdue amounts.
When you set up your payment schedule you can choose to receive reminders, which will be emailed to you three days before the scheduled payment.
Log in to AutoPay Instalments to view your payment schedule.
Yes, you can cancel a payment schedule. When you log in to AutoPay Instalments, your payment schedule is displayed and you have the opportunity to cancel it.
If you want to set up a new payment schedule, there must be more than 14 days until the due date listed on your assessment notice.
If the due date listed on your assessment notice has passed and a payment schedule is cancelled, your assessment must to be paid immediately.
Yes, but the State Revenue Office does not adjust assessments for property bought, sold or settled during an assessment year, so you must still pay your assessment.
If you do not have enough funds available when the payment is processed, the payment schedule will be cancelled and you will be notified by email.
- If this occurs with fewer than 14 days until the due date listed on your assessment notice, you will not be able to create a new schedule. Payment of the balance will be required by the due date.
- If the due date listed on your assessment notice has passed, the remaining balance must be paid immediately.
You can update your direct debit, credit or debit card details for an existing payment schedule. However, you cannot change your payment method, for example, moving from direct debit to credit card.
If you update your payment details, you must do it at least one business day before your next scheduled payment.
If you want to change your chosen payment method, for example from direct debit to a credit card, and there is more than 14 days left until the due date listed on your assessment notice, you can cancel your schedule and set up a new one with your chosen payment method.
It can take up to one business day for your changes to take effect.