Executive Director – Business Revenue and Customer Services
Corrie Thomas joined the State Revenue Office in December 2011 as the Executive Director of Operations, before leading Strategy, Transformation and Customer Experience, then returning to the helm of the Operations Division.
In August 2023, Operations split into 2 Divisions – Business Revenue and Customer Services, headed by Corrie, and Land Revenue Services. This change allows Corrie to focus on improving customer experience, supporting the SRO’s commitment to exceptional service through its contact centre. The SRO regularly benchmarks contact centre performance to ensure customers receive high-quality support. Corrie is also leading a program to enhance services provided to Victorian businesses.
Before joining the State Revenue Office, Corrie held a variety of senior management roles across operations and human resources at ANZ.
Corrie has a Bachelor of Arts/Business Management, a Bachelor of Science (Honours) and a Master of Business Administration.
