Delve into the strategies, policies and frameworks that guide our approach to delivering fair, efficient and high-quality revenue management services.

Strategic Plan

Our strategic plan guides how we deliver fair and efficient revenue services for Victoria. 
Customer Service Charter

This charter describes what you can expect from us and details your rights and responsibilities.
Gifts, Benefits and Hospitality Policy

We manage offers of gifts, benefits and hospitality to ensure integrity and avoid conflicts of interest.
Open Data Strategy

We make data openly available to support transparency, innovation and public access.
Procurement Framework

We follow clear rules and processes when buying goods and services to ensure fairness, transparency and value for money.
Compliance Strategy

We promote voluntary compliance and address non-compliance to protect Victoria’s revenue system.
Cyber security

How we protect our cyber security.
Privacy Strategy and Policy

We protect your personal information and follow strict privacy rules when handling your data.