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Claim a congestion levy exemption

Steps to confirm a parking space is exempt from the levy.

Background information

A congestion levy annual return includes the number of parking spaces that are liable and exempt.

To claim that a space is exempt, the owner must have a completed exemption claim form showing how the exemption criteria are met.

The exemption claim form must be completed by the occupant of the car park.

When we receive an exemption claim form, we add the exempt space to the owner’s next annual return. The exemption continues to apply unless the use of the parking space changes.

Each premises requires a separate exemption claim form.

Example

A new building in Melbourne’s CBD has 60 parking spaces:

  • 40 spaces are used as a commercial car park
  • 20 spaces are used exclusively by residents.

The 20 residential spaces are exempt from the levy. The owner of the building asks the residents to complete the exemption claim form for their space and give it to them.

The car park owner keeps the forms and includes 20 exempt spaces and 40 leviable spaces in their annual return.

Step 1: Gather information

You need this information to complete the exemption claim form:

  • The address of the exempt spaces.
  • The type and number of exemptions being claimed.
  • Business details if applicable, including your Australian Business Number, Australian Company Number or State Revenue Office customer number.

Step 2: Occupant completes the form and sends it to the car park owner

The occupant must complete the claim form online, then print and sign it.

The occupant must then send the completed claim form to the car park owner or operator for their records.

Step 3: Car park owner keeps the claim form

The car park owner or operator must keep the claim form. 

If we ask to see the claim form, the car park owner or operator must provide it to support the exemption claim.

Next steps

We send the car park owner a pre-populated annual return in November. The owner must lodge the completed annual return by 21 January by email or mail.

Updated: 27 July 2026