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Our customer service centre is closed until 8.30am on Monday 5 January 2026. During this time, you can still contact us online.

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Christmas-New Year phone closure

Our customer service centre – which responds to incoming calls, including to our 13 21 61 phone number – is closing over the Christmas-New Year period. 

Published on 5 December 2024

The centre will be closed from 3 pm on Tuesday 24 December 2024 until 8:30 am on Thursday 2 January 2025. 

During this time, you can still contact us online

Our online systems will also be available throughout the holiday period. 

Plus, our website features a comprehensive range of resources, tools and information to assist you. 

Updated: 2 December 2025