Collection and use of personal information
We only collect and record personal information provided directly to us, by individuals or their representatives, that is necessary for us to perform our functions or activities.
Personal information may be collected in the following situations:
- when you contact us using the Contact Us form,
- when you use our online systems, such as completing a form electronically or making an online payment.
In this way, cookies can improve a website's operation and make the experience more efficient and personalised for each user. Importantly, in depositing information on a user's computer and referring to it later, whether in the same session or on a subsequent visit, there is no need to identify the user or record any personal information.
Generally, it is recommended that users set their browser to identify the presence of cookies, which also provides the option of accepting or rejecting them. Some parts of a website may not function fully if a user rejects cookies.
Non-personal data is collected for statistical purposes and includes:
- Server addresses, ISP and top-level domain names.
- The time, date and duration of site visits.
- The pages accessed.
- Any documents that were downloaded.
- The type of browser used, screen size and operating system.
- The type of device you are using.
- The address of the last site you visited.
If you subscribe to one of our opt-in mailing lists we only use your email address for the purpose for which you have provided it. We do not add it to a mailing list unless you request that this be done.
Links to external websites
Ensuring your browser is current with the latest patches applied will protect your confidential information. Failing to do this may compromise the security of your information, including credit card details, and result in you being unable to make payments through our online systems.
We have policies and procedures in place to protect personal information that we have under our control. However, you should be aware that there are inherent risks associated with transmitting information via the internet.
While we strive to protect information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk. Once any personal information comes into our possession, we take reasonable steps to protect that information from misuse or loss and from unauthorised access, modification or disclosure.
If you do not want to use the internet, we provide alternative ways of obtaining and providing information, such as by phone and mail. In some circumstances, our security guidelines may also require us to send information to you by non-electronic means.