The strategic context guiding our organisation.

Strategic Plan

Our guide to delivering fair and efficient revenue services. 
Customer Service Charter

What you can expect from us and your rights and responsibilities.
Gifts, Benefits and Hospitality Policy

Managing offers to ensure integrity and avoid conflicts of interest.
Open Data Strategy

Our data is openly available to support transparency and innovation.
Procurement Framework

Clear rules to ensure fairness, transparency and value for money.
Compliance Strategy

Promoting compliance and protecting Victoria’s revenue system.
Cyber security

How we protect our cyber security.
Privacy Strategy and Policy

We protect your personal information and follow strict privacy rules.